Chat - Reload page

Genesys Cloud Web Chat
1

Hello have a question from partner. We have gone through support and they didn't have a solution, but created an enhancement request.
(Q:)
'Now the customer wants the chat solution to keep the session at page reload, as most of the modern webchat solution do today.
How can we acomplished that?

They are not looking for a pop out window, but want it to be part of the webpage.

Kind regards,
James

2

This is being tracked as WC-324.

3

Hi Tim,
is this working now?

Regards,

Sven

4

No, the project is in the requirements gathering stage.

5

Here's a blog post that describes a possible solution you can look into: https://developer.mypurecloud.ie/blog/2017/07/18/embedding-web-chat/

6