Chat Translator Not Working In App

Genesys Cloud Integrations
1

Hello Team,

When working with the chat translator functionality, I noticed that the app does not load in the Genesys Cloud application but works fine in the web browser. In the configuration of the integration I added the following in the Iframe Snadbox Options: allow-scripts,allow-same-origin,allow-forms,allow-modals. I also notice that there is a Iframe Feature/Permissions policy. I left that blank as I did not see any relation to it in the blueprint. Any suggestions?

Additionally, in the blueprint, the Application URL is set to local host. In theory, can I run this translation app on an EC2 or Azure App Service Instance? If so, would I update the Application URL to match the URL from said instance?

2

Hi there,

I wanted to follow up to see if there is any possible insight on this issue.

3

Hi,

Can you try adding the following in the sandbox options: allow-scripts,allow-same-origin,allow-forms,allow-modals,allow-popups,allow-presentation.

Yes, you can run the application using EC2 or Azure. Update the Application URL in the integration config and the redirectUri in the config.js file.

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4

Hi,

Thank you for that info. I have tried those settings (please see below) and when attempting to use the Chat Translator within the Genesys Cloud application, the translator app is blank.

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5

Hi,

localhost is only intended for demo/testing purposes. Hence, it will only work in the web browser. You need to deploy the code first for it to work in the app.

6

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