Chat widget v2 - schedules

Genesys Cloud Web Chat
1

Hi!

We've been using the chat widget 1.0 for a couple of years - there is no hassle so it's been a while since we checked the documentation. Adding schedules to change the look and feel of the button is described for 1.0 and 1.1.

Can you control schedules (and thereby opening hours) through a chat flow? Any input would be highly appreciated :slight_smile:

2

You can use schedules in chat flows: https://help.mypurecloud.com/articles/inbound-chat-flows-overview/

3

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