On October 19, 2022, Genesys announced the purchase of an additional CIDR IP address range for use in Genesys Cloud media services, effective January 18, 2023. The take affect date is now February 15, 2023.
This change affects organizations that use Genesys Cloud Voice or BYOC Cloud and have a firewall policy in place to allow only traffic from certain IP ranges and restrict outbound connections from BYOC Cloud SBCs, Genesys Cloud clients, phones, and Edge devices. For more information about how to prepare for this expansion, see CIDR IP address range expansion for cloud media services. This feature has no restriction by user or required user to access.