Clarification on $200 Communication Credits

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Dear Genesys Support Team,

I would like to request clarification regarding the $200 communication credits included with our Genesys Cloud account. Specifically, I am trying to understand:

  1. What services are covered by these credits (e.g., voice calls, SMS, or other features)?
  2. How is the usage calculated for these credits (e.g., cost per minute or per SMS)?
  3. Is there a breakdown or calculator available to estimate how these credits translate into actual usage?

Thank you for your assistance. I look forward to your response.

Best regards,

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