Hello All, We are offering survey to our callers by setting up set-post flow, everything works good, but we also have corporate favorites and agent also have ability to transfer the call out side of Genesys platform or to a third party IVR, in this case, even though call has gone out of Genesys platform or have gone to a different Business unit (Division) within same Org, customers are offered survey for the initial Business (Division) and sometimes if the customer has a bad experience after the call has left the originally called CSR, they receive bad scores.
Is there a way to achieve clear-post flow from within agent script, or any other way to stop offering survey, if a transfer is detected?