Click to Dial using GC for Chrome and passing attached data

1

Hi There, Can you please let me know if it is possible to add the attached data (Attribute values) when using Click to Dial (Genesys cloud for Chrome)
We wanted to pass the attached data with C2D in the standard tel:// message after the phone number and also to make sure that data is available in the GC for reporting (participant data).

Example:

	<a href="tel://0408100637?CustomData6=1">0408100637</a>

Is this possible?

Thanks

2

Hello,

No, it is not possible.

Regards,

3

Thanks, @Jerome.Saint-Marc for the update. I thought so.
Also, we are planning to develop C2D with the Genesys cloud. Do you have any guidance i.e what to look for and where to start?

4

No I don't.

Your challenge with click to dial, as it is always, is to have the ability to catch it and invoke the app you want.
Click to dial in a url as you have posted is not a Genesys Cloud feature. From what I understand, it is your browser leveraging the default calling device on your computer.

Regards,

5

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