Customer would like to implement ClickToDial from their CRM Selligent.
I understand that they'll need to to deploy a Private PureCloud Embeddable Framework.
From other page of the RC, it looks like it is not released yet ...
Does it mean that we cannot implement ClickToDial from Selligent for the moment ?
I'm a little bit confused about that, since I read some post about implementing ClickToDial and the framework.js ... But how will that work if the Private PureCloud Embeddable Framework is not available yet ?
That is what I understand from the start. But pour public PEF deployments, customer has to be an AppFoundry partner. Which it's not the case.
And it looks like that the "integration" that they build will be available on the AppFoundry to other customer.
Do we have an ETA for when availability of the private PEF ?
Also, if they implement the public PEF, will can we restrict its use to only for them ?
They don't want to other PureCloud client to have access to this integration.
Hi Tim, Custom Client Application integrations is for integration of tierce CRM page into PureCloud. What customer want is to implement ClickToDial into their Selligent CRM, but not by publishing some apps to other orgs.
So far, there's no solution for that. Looks like they need to wait for the private PEF.
Anyway, thanks for your time and your replies. I'll check with the product management for the ETA!
If you don't want to embed the CRM in PureCloud and aren't building something to publish publicly, you can always build your own solution using the API/SDK. For click to dial, you'll want to use the implicit grant for the user to authorize the app and can then call APIs to place outbound calls.
