Cloud CX from Salesforce and Genesys: Voicemail

Genesys Cloud Integrations
1

We have setup the Cloud CX from Salesforce and Genesys but voicemails are not working.

Scenario 1: Voicemail left to user- No notification on salesforce but message can be played in Genesys UI.

Scenario2: Voicemail left on queue level. A callback is created and received on Salesforce but no way to listen voicemail.

Anyone faced similar issue and found solution for the same? Any thoughts/ inputs

2

Voice mails are currently not in scope for the package. Will need to await until they release it.

3

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