Co-Browse page restrictions

Genesys Cloud Web Chat
1

Hi Team,

Good day!!!Need some insights and suggestion on below.

We have enabled and already using the co browse on our domain/website however now we are looking to limit some of the pages from the website to be presented in cobrose session.
When customer navigates from one page to another in same domain we need to pause co-browsing session for some of the pages which contains some sensitive data and resume again when customer come to other co-browse enabled pages.

We know cobrowse is enable at domain level also data can be masked adding the tags. Appreciate if you can guide and navigate us in correct direction.

Regards,
Ameya

2

Hi Team,

Good Day!!! Please confirm is there a way of restricting co-browse on specific page within the same domain or Data masking is the only way.

Regards,
Ameya

4

You can't pause/unpause, but you can decide not to put the cobrowse script in pages you don't want to share via cobrowse. You can request new features at https://purecloud.ideas.aha.io/ideas

5

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.