CoBrowse session not resuming after refresh

Web Messaging
1

Hi,
I'm facing an issue with CoBrowse sessions not resuming after a page refresh. The screen remains frozen on the agent's side, and the customer can't restore the session either. I tried using Genesys("command", "CobrowseService.acceptSession") , but it resulted in a "JOINFAILURE" and "Error: server closed connection." This used to work a few days ago.

If anyone has encountered and resolved a similar problem or has any insights on handling CoBrowse sessions after a page refresh, I'd appreciate your help.

2

Hi Cezary, thanks for reporting this. We've reproduced the issue and are looking into this now.

3

The fix has been deployed, could you please check. Thanks again for reporting this!

4

Hi,
All good now, thanks!

5

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