Is there a option to run code or scripts in Architect?
There are scenarios where I could use code/scripts to do something with the call data instead of sending it to an api and have there some code running.
Is this even possible?
Is this planned on the roadmap?
An example is that we have to decode DTMF collected information. to avoid sending this to an api and decode there(reducing api calls) i could decode the dtmf string in Genesys cloud.
Genesys Engage on the ORS has these possibilities to add a script block.
Would be nice to have such feature in Geneys cloud too.
I could think of many other scenarios where with code/script some logic would be easier to build then instead of doing it with the architect flow and expressions.
We have do not currently plan to add code/scripts to Architect. You can open an idea on the ideas lab with use cases to see if other customers are also interested.
To follow up on Rebecca's post here is the link to the Ideas portal. Just a couple of thoughts too:
Have you looked at leveraging data actions to encapsulate this work? I know it can be a little bit painful,
but data actions combined with a simple REST service are extremely straightforward to implement.
If you use AWS you can also have a data action directly invoke a Lambda running in your own account. Here is a link to our resource center article on using data actions with AWS lambdas. I have found them pretty straightforward to use.
I hope that helps.
Thanks,
John Carnell
Manager, Developer Engagement