Collect Input for Webchat

Genesys Cloud Web Chat
1

Hello,

I would like to ask if it's possible to collect the customer input in webchat and decide based on the customer input the queue it will route.

Kind regards,

Theo Salvatierra

2

This documentation should help you get started: https://developer.mypurecloud.com/api/webchat/widget-version2.html

3

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