Coming soon: IVR flow metrics

[peter.westermann]

Category: API
Summary: Analytics will soon provide an endpoint for IVR flow aggregate metrics and include IVR flows on conversation details
Impact: We are adding support for IVR flow metrics such as time in flow (tFlow), time spent on a particular flow outcome (tFlowOutcome), and counts for failed outcomes (nFlowOutcomeFailed). More information will be available in Developer Center closer to the actual release.
Date of Change: soon
Impacted APIs: Analytics API

[anon28066628]

[dprada]

Hi,
where can I find more information about IVR Flow metrics..
when will this functionality be available?

thanks

[David_McClain]

Any update on this release?

[anon53977128]

The IVR Flow feature is currently in Beta. You can learn more about the capabilities and metrics by visiting the following articles in the resource center: https://help.mypurecloud.com/articles/flow-performance-detail-view/

There was also a demo of the functionality presented during the Q1 2019 Roadmap Webinar - the recording is available in the Knowledge Network:
https://know.genesys.com/KnowPureCloudHome

Also, if you're interested in participating in the beta send me an email darlene.oordt@genesys.com

Have a great day!

[Becky_Powell]

Hi David - please see Darlene's recent post. Thanks!

[David_McClain]

@anon53977128

Q1 2019 Roadmap

I am having trouble finding the webinar you suggested, could I get a more direct link please.

[Becky_Powell]

Hi David - you'll need to log in to the Genesys Knowledge Network in order to view the Roadmaps and Releases tile. Instructions here. Thank you!