Hi
Are there any way to show who is calling in the agent communicate app? Something like when you save a contact in your phone an then when calls again appears their name instead of their number.
!!Thanks in advance!!
Hello,
I would suggest to raise your question on the Genesys Cloud CX Community forum (the community forum is about question on features, use of the platform, configuration, ...).
The Genesys Cloud Developer forum is focused on integrations involving our APIs and SDKs.
Note that Communicate is a mobile app for Genesys Cloud business users - it is not meant to be a Contact Center Agent interface.
You can find FAQs for Communicate for Android here.
Regards,
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