Does anyone in the community have experience with Web Messaging Guest API and authenticated sessions?
Are there any worked examples of this?
Summary
We have a backend service that is using [Web messaging Guest API] (Genesys Cloud Developer Center) to establish a WebSocket connection with Genesys and transfer a chat session to a live agent.
Problem statement
To comply with security requirements, we need to have an authenticated session with Genesys.
Problem details
For proof of concept, we are using ConfigureSession action which does not have authentication: Genesys Cloud Developer Center
With these parameters:
{
"action": "configureSession",
"tracingId": "{{tracingId}}",
"deploymentId": "{{deploymentId}}",
"token": "{{token}}"
}
What we want to use is ConfigureAuthenticatedSession action: Genesys Cloud Developer Center
It has an additional parameter "Code"
code (required) A JWT token retrieved from Genesys [platform API URLs] (Genesys Cloud Developer Center) during user authentication.
Assuming that the authentication has to happen before the Web Messaging session is established, are there worked examples of how to get the "Code" parameter to be passed to ConfigureAuthenticatedSession action?
Thank you.