Contacts are not elaborated by the campaign

Genesys Cloud Applications Architect
1

Hi Forum,

I have a problem related to the preview campaign: I have a system that imports, via API, the contacts every N hours.

I noticed that some contacts are processed by the campaign immediately after their import, other contacts are never processed. Only if I do the recycling are these contacts processed.

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what motivation can there be for this behavior?

Thanks
Sergio

2

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