When pulling Conversations via Conversation Detail Job. If your interval is for all of yesterday (UTC time) And an IVR call starts at 11:58 PM and goes past Midnight. Is there a length of time a caller can stay in the System where you will not get the entire call (End Time) in the Conversation Detail Job Results?
Based on experiences, yes, but there isn't any clean and clear rule on it I've found documented.
It depends on when you ask for the call, whether or not you use the startOfDayIntervalMatching flag, whether or not their data lake is running behind at the time you ask for it, and even if you get the end if you're using attributes those may or may not be complete at the time you ask for data regardless what date the API claims to be through.
1 Like
Hi Bryan,
The conversation detail job does not run on a guaranteed set schedule. It runs based on availability of AWS spot resources. Depending on when the call occurs and when the job runs it can take up to 48 hours for a call that is started near 12:00 AM to show up in the jobs detail.
If you havent done so already I would take a look at the Conversations Details Jobs page for more information.
Thanks,
John Carnell
Manager, Developer Engagement
1 Like
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.