I'm wondering how long last a conversationId for WhatsApp messaging interaction, when does conversationId change? I'm starting and finishing several bot conversations with whatsapp but conversationID keeps the same
Thank you,
I'm wondering how long last a conversationId for WhatsApp messaging interaction, when does conversationId change? I'm starting and finishing several bot conversations with whatsapp but conversationID keeps the same
Thank you,
@Miquel_Trilla_Romero this is mainly configurable by a setting in your org. Please see Messaging threading timeline - Genesys Cloud Resource Center for more information regarding when conversations are reused, or new ones are started after being disconnected.
Thank you Greg!
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.