Hi, we are using Genesys embeddable framework in an iFrame within Siebel. We need to add a new custom button in Genesys which when clicked, should check current Siebel UI, grab phone numbers from a particular field and place an Outbound call. Is there any solution already present or please let me know how I can add a new custom button (also image for that should be customizable) in Genesys toolbar. Thanks in advance!
You can use the clickToDial embeddable framework function to place a call using the embeddable framework app. AFAIK there is no way for you to modify the client itself; adding a button and screen scraping siebel would be a development task for your own application. Once it has obtained the necessary information, it can invoke the clickToDial function to place the call.
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