Create outbound call with contact from contactlist

[Lucas_POUILLY]

Hello,

I looked at this request before creating mine and I wondered if since 2018 there had been improvements on this subject?

Create call with contact from contactlist

Hi, there is an endpoint for creating calls, but how could I create a call to a contact in a contactlist with this?

Agents must be able to make an outbound call to a contact that comes from the contactlist. When he calls the script and the data of the contactlist linked to this contact must appear and be updated as if he made a call via the campaign. Is it possible ?

I have the impression that we can only send a callback with the phone number of the contact but that will not update the data in the contactlist

Additional question, can agents finally have the possibility of seeing the callback that they have set or still not?

Thanks !