Create Survey and receive the survey

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Hi Team Genesys

Can someone enlightened me about survey in genesys cloud how does it work cause i already follow the instruction on videos and online documentation but after implementing the survey i didn't receive any survey from my personal email. I already configure the survey form , policies and the flow but it seem that it doesn't work.

how do the survey work ?
does it automatically send the survey to an email ? is it on email or on voice or a text?

2

Hi Carl,

This forum is focused on answering questions related to the Genesys Cloud public API and development tools. I suggest you take a look at our Genesys Cloud Knowledge Network and post there as you be more likely to find someone to answer the functional aspects of the product.

Thanks,
John Carnell
Director, Developer Engagement

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