Customer Sentiment Score API

Analytics and Reporting
1

Hello,

As we can enable the voice transcript for any queues, we get to see the sentiment score for the voice interactions.
Wanted to check if there is any API which can be used to get the sentiment score along with the Agent details who answered the interaction based on a conversation id.

2

GET/api/v2/speechandtextanalytics/conversations/{conversationId}

https://developer.genesys.cloud/api/rest/v2/speechtextanalytics/

3

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