Customers personal information

akshunds · May 4, 2021, 12:13pm

Hi
How long does a customers personal information get stored in Genesys Cloud after an interaction?

anon11147534 · May 4, 2021, 4:42pm

Hi,

Personal information is stored forever and available via the analytics APIs. The GDPR API can be used if customers request for their personal data to be deleted.

system · June 4, 2021, 4:42pm

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