Customise appearance of Messenger

Web Messaging
1

Is there a way to customise the appearance of the Genesys Cloud web messenger widget through SDK?

I managed to customise the messenger's launcher button from the Examples article but am not sure which article/example I can reference to customise the actual messenger that is launched.

I would like to see if it is feasible to edit:

  1. The "Message Us" header
  2. Background colour of the messenger launched
  3. Chat bubble colour and font

Thanks,
YY

2

Hi - we only allow customization of Messenger via Admin portal. On the Ideas portal you'll find several Ideas like this one (please vote): Genesys Cloud Ideas Portal

3

Thanks Angelo. Voted the relevant ideas

4

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