Customising positioning of webchat widget

Genesys Cloud Web Chat
1

Is there a way to customise the positioning of the web chat widget? We have another overlay (feedback, thumbs up/down thingy) that we don't control which is overlapping it. Ideally we would like to tell it to start 50px from bottom or something like that.

In our web-chat.js there is a window._genesys.widgets object that seems to configure it but we can't find a way to customise the window position here: https://developer.genesys.cloud/api/digital/webchat/widget-version2

2

Hello,

Unfortunately, it is not possible to change the position of the WebChat Registration Form and the WebChat transcript window.

The available options for App and for WebChat can be found here:
App Configuration Options
WebChat Configuration Options

I can only suggest to request a new feature and share your use case at https://genesyscloud.ideas.aha.io/

Regards,

3

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