Customizing the .js file

Genesys Cloud Web Chat
1

Hello,

Greetings. Wanted to know if we can customize .js file which we have within co-browse code, javascript file which we want to edit is - https://apps.mypurecloud.com/webchat/jsapi-v1.js.
I explored this link and found out that this one is for the functionality of how the widget work. Correct me if i am wrong.
if the above link is not the correct one can you guide me where i can have a look for completely customizing co-browse appearance.
We are working with Widget version 1.0 and we want customization for co-browse.

Attaching a few screenshot which we want to customize.

ScreenShare

  • In This screen we want customization of the message shown i.e, Accept and Decline, as well the background color needs to be other then black.

image

  • In this Screen can we add disclaimer message in this below window?

Regards
Gulafsha

2

Hi Gulafsha,

Currently the feature is limited to what's documented here: https://developer.mypurecloud.com/api/cobrowse/

You can submit feature requests and share the use case at https://genesyscloud.ideas.aha.io/

Thanks

3

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