Hi All,
We have copied the Apex class code(StatusSyncManager) from here:Status Sync and replaced the ids with Genesys and Salesforce Sync Ids but getting below error:
"duplicate value found: duplicates value on record with id: "
Could anyone please suggest how to fix this issue:
Apex class code(StatusSyncManager):
// ATTENTION: You will need to find the Genesys presence ids that exist in your org.
// ATTENTION: You will need to find the Salesforce status ids that exist in your org.
// Run this query in your Salesforce org to get the status ids specific to your org. You can use 15 or 18 digit ids.
// SELECT DeveloperName,Id,IsDeleted,MasterLabel FROM ServicePresenceStatus
global with sharing class TestExtension implements genesyscloud.GenesysSCVExtension.Status {
public String onSalesforceStatusChange(String data) {
IncomingStatusChange statusUpdate = (IncomingStatusChange) JSON.deserialize(data, IncomingStatusChange.class);
// -----------------------------------------------------------------------------------------------------------------------------------
// Examples of how to get current Salesforce Status Variables:
// String salesforceCurrentStatusApiName = statusUpdate.salesforceStatus.currentStatus.statusApiName;
// String salesforceCurrentStatusId = statusUpdate.salesforceStatus.currentStatus.statusId;
// String salesforceCurrentStatusName = statusUpdate.salesforceStatus.currentStatus.statusName;
// Examples of how to get target Salesforce Status Variables:
// String salesforceTargetStatusApiName = statusUpdate.salesforceStatus.targetStatus.statusApiName;
String salesforceTargetStatusId = statusUpdate.salesforceStatus.targetStatus.statusId;
String salesforceTargetStatusName = statusUpdate.salesforceStatus.targetStatus.statusName;
// -----------------------------------------------------------------------------------------------------------------------------------
// Examples of how to get current Genesys Status Variables:
// String genesysCurrentId = statusUpdate.genesysCloudStatus.currentStatus.id;
// String genesysCurrentSystemPresence = statusUpdate.genesysCloudStatus.currentStatus.systemPresence;
// Examples of how to get target Genesys Status Variables:
String genesysTargetId = statusUpdate.genesysCloudStatus.targetStatus.id;
// String genesysTargetSystemPresence = statusUpdate.genesysCloudStatus.targetStatus.systemPresence;
// -----------------------------------------------------------------------------------------------------------------------------------
// These are the variables that will be changed to update the agent's status.
// These are default values to be sent back if no changes are made to the target statuses.
// NOTE: If these values are NOT handled below, NO CHANGES will be made to the target statuses.
String salesforceResponseTargetStatusId = salesforceTargetStatusId;
String genesysResponseTargetStatusId = genesysTargetId;
if (String.isNotEmpty(salesforceTargetStatusName)) {
salesforceTargetStatusName = salesforceTargetStatusName.toUpperCase();
}
switch on salesforceTargetStatusName {
when 'AVAILABLE FOR VOICE' {
//genesysResponseTargetStatusId = 'd2390a99-8546-bad9-8f0a-219548e8aeb0';
}
when 'On Queue' {
genesysResponseTargetStatusId = 'e08eaf1b-ee47-4fa9-a231-1200e284798f';
}
when 'Direct Calls Only' {
genesysResponseTargetStatusId = '6a3af858-942f-489d-9700-5f9bcdcdae9b';
}
when null {
// Agent clicked Offline in Omni-Channel
genesysResponseTargetStatusId = 'ccf3c10a-aa2c-4845-8e8d-f59fa48c58e5';
}
when else {
System.debug(logginglevel.WARN, 'Salesforce status NOT HANDLED: ' + salesforceTargetStatusName);
}
}
// -----------------------------------------------------------------------------------------------------------------
// Form response object... shouldn't need to be touched.
return JSON.serialize(new Response(genesysResponseTargetStatusId, salesforceResponseTargetStatusId));
}
public String onGenesysCloudStatusChange(String data) {
IncomingStatusChange statusUpdate = (IncomingStatusChange) JSON.deserialize(data, IncomingStatusChange.class);
// -----------------------------------------------------------------------------------------------------------------------------------
// Examples of how to get current Salesforce Status Variables:
// String salesforceCurrentStatusApiName = statusUpdate.salesforceStatus.currentStatus.statusApiName;
// String salesforceCurrentStatusId = statusUpdate.salesforceStatus.currentStatus.statusId;
// String salesforceCurrentStatusName = statusUpdate.salesforceStatus.currentStatus.statusName;
// Examples of how to get target Salesforce Status Variables:
// String salesforceTargetStatusApiName = statusUpdate.salesforceStatus.targetStatus.statusApiName;
String salesforceTargetStatusId = statusUpdate.salesforceStatus.targetStatus.statusId;
// String salesforceTargetStatusName = statusUpdate.salesforceStatus.targetStatus.statusName;
// -----------------------------------------------------------------------------------------------------------------------------------
// Examples of how to get current Genesys Status Variables:
// String genesysCurrentId = statusUpdate.genesysCloudStatus.currentStatus.id;
// String genesysCurrentSystemPresence = statusUpdate.genesysCloudStatus.currentStatus.systemPresence;
// Examples of how to get target Genesys Status Variables:
String genesysTargetId = statusUpdate.genesysCloudStatus.targetStatus.id;
String genesysTargetSystemPresence = statusUpdate.genesysCloudStatus.targetStatus.systemPresence;
// -----------------------------------------------------------------------------------------------------------------------------------
// These are the variables that will be changed to update the agent's status.
// These are default values to be sent back if no changes are made to the target statuses.
// NOTE: If these values are NOT handled below, NO CHANGES will be made to the target statuses.
String salesforceResponseTargetStatusId = salesforceTargetStatusId;
String genesysResponseTargetStatusId = genesysTargetId;
if (String.isNotEmpty(genesysTargetSystemPresence)) {
genesysTargetSystemPresence = genesysTargetSystemPresence.toUpperCase();
}
switch on genesysTargetSystemPresence {
when 'AVAILABLE' {
salesforceResponseTargetStatusId = '0N5As0000000iaXKAQ';
}
when 'ON_QUEUE' {
salesforceResponseTargetStatusId = '0N5As0000000j3ZKAQ';
}
when 'AWAY' {
salesforceResponseTargetStatusId = '0N5As0000000j5BKAQ';
}
when 'BUSY' {
// Sets agent to Offline in Omni-Channel
salesforceResponseTargetStatusId = '0';
}
when else {
System.debug(logginglevel.WARN, 'Genesys Cloud status NOT HANDLED: ' + genesysTargetSystemPresence);
}
}
// -----------------------------------------------------------------------------------------------------------------
// Form response object... shouldn't need to be touched.
return JSON.serialize(new Response(genesysResponseTargetStatusId, salesforceResponseTargetStatusId));
}
// No need to change below --------------------------------------------------------------------------------------------------------
//#region Response Obj
public class Response {
public ResponseGenesysCloudStatusObj genesysCloudStatus;
public ResponseSalesforceStatusObj salesforceStatus;
public Response(String genesysResponseTargetStatusId, String salesforceResponseTargetStatusId) {
this.genesysCloudStatus = new ResponseGenesysCloudStatusObj(genesysResponseTargetStatusId);
this.salesforceStatus = new ResponseSalesforceStatusObj(salesforceResponseTargetStatusId);
}
}
public class ResponseGenesysCloudStatus {
public String id;
public ResponseGenesysCloudStatus(String id) {
this.id = id;
}
}
public class ResponseGenesysCloudStatusObj {
public ResponseGenesysCloudStatus targetStatus;
public ResponseGenesysCloudStatusObj(String genesysResponseTargetStatusId) {
this.targetStatus = new ResponseGenesysCloudStatus(genesysResponseTargetStatusId);
}
}
public class ResponseSalesforceStatus {
public String statusId;
public ResponseSalesforceStatus(String statusId) {
this.statusId = statusId;
}
}
public class ResponseSalesforceStatusObj {
public ResponseSalesforceStatus targetStatus;
public ResponseSalesforceStatusObj(String salesforceResponseTargetStatusId) {
this.targetStatus = new ResponseSalesforceStatus(salesforceResponseTargetStatusId);
}
}
//#endregion Response Obj
//#region IncomingStatusChange Obj
public class IncomingStatusChange {
public IncomingSalesforceStatus salesforceStatus;
public IncomingGenesysCloudStatus genesysCloudStatus;
}
public class IncomingSalesforceStatusObj {
public String statusApiName;
public String statusId;
public String statusName;
}
public class IncomingSalesforceStatus {
public IncomingSalesforceStatusObj targetStatus;
public IncomingSalesforceStatusObj currentStatus;
}
public class IncomingGenesysCloudStatusObj {
public String id;
public String systemPresence;
}
public class IncomingGenesysCloudStatus {
public IncomingGenesysCloudStatusObj targetStatus;
public IncomingGenesysCloudStatusObj currentStatus;
}
//#endregion IncomingStatusChange Obj
// -----------------------------------------------------------------------------------------------------------------
}