Data Action - Logging Failure Responses

Genesys Cloud Applications Architect
1

Hi,

I have a data action that has been working fine but we experienced one failure and from my logging via participant data I can not see why.

From my logging with participant data I see it went down the the failure path of the data action.

The problem I have is the data used in the data action is one time use so I can't go back a retrospectively test the data.

Is there anyway we can log the output of the failure?

I've had a look at the resource centre articles but can't see any way to achieve this. Searching the forum there was a post on 2019 (Data Action Available Logs) which looks to cover a similar request.

Thanks,
Darren

2

Hi Darren,

Unfortunately, I can't find any advice other than to create a ticket with Care for Data Action failures. It's possible that there was an intermittent issue and the API request returned a 5xx HTTP error.

3

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