Data Action - Update Data Action within Agent Desktop Script

Chris_Recio · September 4, 2019, 3:58pm

I want to use Agent Desktop Scripts to create a form. The form will allow the Agent to gather name, address, phone from the caller. I want to then push this data to a CRM via API. How do I get the variable data in the form to the preconfigured Data Action?

tim.smith · September 4, 2019, 5:01pm

You can configure the data action's input with a script variable. Example:

Chris_Recio · September 4, 2019, 5:22pm

Perfect...I didn't realize that the INPUT and OUTPUT values are exposed in Scripter. This makes a lot of sense. I should have dug a bit deeper. Thanks for the reply.

system · October 5, 2019, 5:22pm

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