FYI for anyone in charge of the health of a data action. The Data Actions Performance views have exited beta and are now generally available. These new views dramatically improve the customer observability of data action health, for tracking trends like:
- Has the average duration of my data action gone up or down over time?
- Have there been spikes in errors, or changes to the error rate over time?
- How many data actions am I executing?
- Have my data actions been rate limited by Genesys Cloud or the remote endpoint?
The underlying API used to drive these views is https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-analytics-actions-aggregates-query
The release notes announcing this: April 5, 2023 - Genesys Cloud Resource Center
Introducing the Data Actions Performance views
Contact center managers and supervisors can use the new Data Actions Performance Summary and Data Actions Performance Detail views to see data about usage, responsiveness, or failure rates for data actions, historically or in near real time. This information enables managers and supervisors to identify problems proactively, for example, expired credentials. The historical tracking characteristic of this view allows managers and supervisors to determine if activities such as CRM data cleaning led to improved data action failure rates. For more information, see Data Actions Performance Summary view and Data Actions Performance Detail view. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.
--Jason