Data retention policy for Conversations, Survey, Evaluations, User Status, WFM, Particpant Data and Aggregates

Platform API
1

Hi Team,
Could someone provide information related to Data retention policy for Analytics, Conversations, Survey, Evaluations, Evaluation Forms, User Status, Bot, Flows, WFM, Particpant Data, Conersation Aggregates, Flow Aggregates and Bot Aggregates.
Related to Particpant Data the data retention policy is for past 30days.

2

Most of those things fall under the same category and are covered here;

https://help.mypurecloud.com/articles/retention-period-for-analytics-data-and-recording/

Participant data is quirky - https://help.mypurecloud.com/articles/view-participant-data-attributes/

Since it lives on in the Data Lake an ambiguous period after dropping out of the UI

3

Hi @Eos_Rios @crespino @John_Carnell
I was able to get retention policy information related to Conversations, Analytics, Conversation Aggregates and Particpant Data.
But i couldn't get resources related to Surey,Bot,Flow Aggregates, WFM and User Status.

4

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.