Hello, we are trying to figure out how the agent name is collected on our exit survey. So we looked over our scripts and the agent name from our survey flow is from {{Scripter.Agent Name}}. On the agent profile, the agent name is in previously in this format: Wendy Yang. Now we want to change the phone survey to this format: Wendy Y. Thus we updated the agent profile and expected the survey can be collected following this format. However, it turns out the survey is still in the old format with full name being displayed. Can anyone give us a clue as to where we can set the agent name so the variable {{Scripter.Agent Name}} can collect the name in the format we want(Wendy Y.)?
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