Datascape CRM integration with Genesys cloud

Genesys Cloud Integrations
1

Hi,

I am trying to find if any connector feature is available in Genesys cloud to integrate with Datacom's Datascape CRM tool? I have tried looking for it, but to my knowledge its not something thats currently in place.
I can see that the integrations feature in GC exists for CRM tools like Salesforce and Zendesk. can any other feature be used to help in this integration?

Thanks,
Priya

2

Hello,

If you want to integrate Genesys Cloud agent functionalities in your CRM, you can leverage the Embeddable Framework as the starting point.
See info here and here.

Regards,

3

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