Day of Week Check PureCloud Architect

Genesys Cloud Applications Architect
1

Hi

I'm needing assistance with adding a 'day of week' check for an inbound call flow (PureCloud).

Scenario: our contact centre is open between Monday - Saturday. I'm about to introduce a unique IVR option for Saturday's only, so I need a 'day of week' check to identify a 'Saturday' and present a unique flow. Need the day to be reflective of my local time zone.

Thanks in advance.

Cheers

2

Use the DayOfWeek expression. See https://help.mypurecloud.com/articles/datetime-values-in-architect-flows-and-daylight-savings-time-dst-calculations/
for a discussion of timezones & daylight saving time.

image
image341×644 30.7 KB

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.