Hello Everyone!
I am new to the Genesys Cloud Developer community but I am excited to start participating in the environment here.
I have an issue where I need to convert my current application integration into a interaction integration widget due to the deprecation of the ability to see both interaction details and both the client application UI at the end of March.
One issue that I am having is the ability to select a default widget to load upon accepting an agent accepting an interaction. I would like for the ability to configure the system so that when the agent answers an interaction, my custom widget will load instead of the profile widget that currently loads. Is this possible with a configuration setting somewhere inside Genesys Cloud? Or is this possible with a custom script?
Looking for some guidance on this issue, and happy to have joined this awesome community!
Skyler