Hi, I work with Dialogflow CX integration and I am trying to use other languages-dialects by setting them as default language but it always start with en-us (if multiple added, if en-us removed it works with en-gb).
Shouldn't it works by selecting default language as well?
Hello,
By default, the language of your call (and therefore of your Architect flow) is set to the language you have defined on your Trunk configuration.
I mean in Admin - Telephony - Trunks, select the trunk which is involved on your inbound call.
Under External Trunk Configuration - General, you should see a Language drop-down - this will set the language of your calls to this value by default (unless you change the language in your Architect flow with a Set Language action).
Regards,
Thanks Jerome for answer,
but issue is in Genesys Cloud Voice org so I don't even have this option in trunk configuration.
In parallel I have also a case opened with support but I hoped that maybe someone had this is already and knows the solution.
Ah - Sorry... I only have BYOC Cloud in my environment.
I just tried with BYOC Cloud and I don't seem to be facing the issue you have.
It seems to work like the following:
If the Language set on the Trunk is not part of the Architect flow Supported Languages, the flow will take the one set as default language (I tried with en-gb, en-us, es-us).
If the Language set on the Trunk is defined in the Architect flow Supported Languages, the flow will use this language.
Having opened a ticket with support is indeed the right approach.
Regards,
I believe that en-us is somehow defined in trunk configuration (managed by Genesys) and as long as en-us is added also in architect flow it uses default language configured on external trunk as you described. Thanks!
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