Default Script in Queue transfer

1

Hi everyone.
I'm trying to configure a default queues Script. when the system made a transfer from another queue, for example "queue1" works with "script1", when the agent transfer to the "queue2" , the agent in this queue sees the "Script1", not the default "script2" fot the queue.

¿Could someone help me to resolve this in a native way?

Thanks in advance!

2

General configuration questions are best suited for the Genesys Cloud Community Forum.

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