Description
We are deprecating and replacing the Create media API endpoint with new one.
Old API: POST - /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages/media its documented its usage with: Genesys Cloud Developer Center .
New API: POST - /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages/media/uploads its documented its usage with: Genesys Cloud Developer Center
Change Category
API
Change Context
To enhance platform functionality, we've transitioned to a more reliable and scalable media upload service, a modern upgrade from our previous solution.
Change Impact
Customers now need to use the new replacement API
Date of Change
14 Apr 2025
Impacted APIs
Old API
POST - /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages/media
New API
POST - /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages/media/uploads
References
[PLATFORM-4505]