Category: Infrastructure, API, Informational
Summary: Starting August 11, 2021, Genesys Cloud Services will improve stability and scalability by replacing the QM Audit endpoint with an asynchronous endpoint.
The following existing permissions will be deprecated
Quality > Calibration > View Audit
Quality > Evaluation > View Audit
Quality > Survey > View Audit
Recording > Annotation > View Audit
Recording > Recording > View Audit
Recording > Screen Recording > View Audit
And replaced by New “Audit View” permission
Link- https://help.mypurecloud.com/articles/quality-management-audit-api-change/.
The new Audit endpoints will be available from July 14, 2021.
Context: This change will result in improved stability of the Audit API
Impact: After August 11th, 2021, Organizations will no longer be able to use the existing QM Audit end point /api/v2/quality/conversations/{conversationId}/audits.
Note that the Audit log view in Interactions Detail page will not be affected by this change. Organizations using the new Asynchronous end point will only be able to fetch the historical interaction audit logs from the 30th of September 2019 and onwards.
Date of Change: August 11, 2021
Impacted APIs:/api/v2/quality/conversations/{conversationId}/audits
References: WEM-340