Deprecation of ACD Web Chat

Platform API
1

Hi Team,

I would like to confirm if the Chat interaction will also be deprecated as part of the deprecation of the ACD Web Chat (version 1 & 2)?

We currently have a custom solution using Genesys Chat API to route external objects within Genesys Cloud. The solution utilizes Chat API as recommended in the one of the article in Developer Center articles:

The specific Chat API we are using is:

Could you confirm if this Chat API will also be affected by the deprecation?

Regards,
Keng

2

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