I noticed that the above API will be deprecated on 1st March according to release note. It was initially published in 2020, unfortunately, we were not ware of this until yesterday. We currently leverage the above API to look up conversations within a given interval which is part of asuccessful Last Agent Routing (Not Preferred Agent Routing) architect flow. I guess what I am asking, is there an alternative API that can return the same information otherwise this deprecation will render our LAR flow useless. I can see from the many forums that this API is used by quite a number of people/organisations and as such I can only assume they too will be affected by this.
Any assistance you can offer here would be greatly appreciated.
What they say is that the /api/v2/analytics/conversations/details/query endpoint allows querying for interval start dates up to 558 days in the past, including today.
And that beyond 558 days in the past, you have to use the Analytics Conversation Detail Async Endpoint (/api/v2/analytics/conversations/details/jobs) for historical queries.
What the announcement/release note says is that some customers were still allowed to use the /api/v2/analytics/conversations/details/query endpoint for data beyond 558 days (exceptions). And that is what is ending - querying data older than 558 days with the /api/v2/analytics/conversations/details/query endpoint. Use of the Analytics Conversation Detail Async Endpoint (/api/v2/analytics/conversations/details/jobs) is now required if you want to retrieve data older than 558 days.