Category: Web Chat
Summary: On October 31, 2018, Genesys is removing the website-only method of web chat configuration. We recently released the deployment model that allows for web chat configuration from within the PureCloud admin interface. This new method is more efficient and provides new options and capabilities. We ask that customers begin using the new web chat deployments when configuring web chat on their website. We will discontinue development and support of the website-only configuration option for web chat on October 31, 2018. You can still use web chat when configured without web chat deployments until the end of life date on October 31, 2018.
Impact: Current web chat implementations must be upgraded to the new web chat deployment model prior to 10/31/2018. Web chat implementations not upgraded by 10/31/2018 will cease to function.
Date of Change: 10/31/2018
Impacted APIs: Web chat
See also: Official deprecation notice