Detect call arrival using process automation trigger

was able to use the below API to disconnect incoming calls using client credentials grant
https://api.usw2.pure.cloud/api/v2/conversations/ABC-123/disconnect

I was trying to invoke this API from the architect workflow. But we have run into a problem where we don't have a way to detect the conversation arrival event using a process automation trigger. Conversation arrival on a user's profile is only detectable using websockets. Is there a way to detect this event using a process automation trigger?

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.