Detect email language (what data action and what expression)

1

Hello all -
We would like to first sort inbound emails by language? (We get emails in French and emails in English)

What data action and expression should be used to detect if an email is in the French language?

2

Hi Melissa,

I'd recommend that you look over this Blueprint: https://developer.genesys.cloud/blueprints/email-aws-comprehend-blueprint/. It might be overkill for what you are attempting, but it should give you some ideas on the art of the possible and how to accomplish it.

1 Like
3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.