DevCon19 Session Recordings

Announcements
1

The wait is finally over! All of the recorded sessions from DevCon19 at Xperience19 are available on the PureCloud Developer Evangelists' Youtube channel's playlist DevCon19.

The presentations are available for download below:

DevCon Kick-Off.pdf (2.0 MB)

PureCloud

PureCloud - Analytics Introduction and Best Practices.pdf (1.7 MB)
PureCloud - Anatomy of a Data Action.pdf (192.7 KB)
PureCloud - Authentication and Authorization - Fine-Grained Access Control, Scopes.pdf (448.5 KB)
PureCloud - Building a Premium App and Monetization.pdf (674.7 KB)
PureCloud - Correlating OOTB Reports with PureCloud Analytic Results.pdf (2.1 MB)
PureCloud - Deploying Altocloud - Configuration and Setup.pdf (265.9 KB)
PureCloud - Intro to Altocloud - Predictive Engagement in Genesys Cloud.pdf (306.1 KB)
PureCloud - Introduction to Chat APIs.pdf (290.6 KB)
PureCloud - PureCloud Embeddable Framework.pdf (154.8 KB)
PureCloud - Troubleshooting - Tips, Tricks and Understanding API Errors.pdf (649.6 KB)
PureCloud - WebRTC - Basics, SDK and Troublshooting.pdf (327.3 KB)
PureCloud - Xperience19 Auth and Notifications.pdf (3.4 MB)

PureConnect

PureConnect - Branding Widgets for your Website.pdf (103.0 KB)
PureConnect - Going Deeper - Customization via Handlers.pdf (601.3 KB)
PureConnect - Going Deeper - Interacting with a Database via Handlers.pdf (370.9 KB)
PureConnect - Going Deeper - PureConnect IVR.pdf (330.0 KB)
PureConnect - Implementing ChatBots and VoiceBots.pdf (1.9 MB)
PureConnect - Integration Options.pdf (929.8 KB)
PureConnect - Performance DNA APIs And Predictive Routing.pdf (781.3 KB)
PureConnect - Performance Management And Performance DNA APIs.pdf (789.0 KB)
PureConnect - Preference-Based Scheduling with AI.pdf (1.5 MB)
PureConnect - Widget Extensions - Sending Custom Data.pdf (1.5 MB)
PureConnect - Workforce planning with AI.pdf (1.5 MB)

PureEngage

PureEngage - Agent Desktop - Integration and Customization.pdf (1.6 MB)
PureEngage - Build a Bot Workshop.pdf (1.2 MB)
PureEngage - overview of Genesys Bots and Agent Assist.pdf (860.4 KB)
PureEngage - Overview of PureEngage APIs and SDKs.pdf (2.8 MB)
PureEngage - PE CRM Integration.pdf (3.4 MB)
PureEngage - Troubleshooting - Tips, Tricks and Understanding API Errors.pdf (149.8 KB)

1 Like
2

Hi Tim

Thanks for sharing this, very useful as I was looking out for these.

However, in some pdf's the quality of the screen shots is very poor so this makes it hard to follow. I get this keeps file size low, however the user experience is impacted ;).

One example in particular is the "[PureCloud - Correlating OOTB Reports with PureCloud Analytic Results.pdf ]" where the report queries and replies are next to impossible to read.

Is there a possibility to have better quality images somehow? I think many would benefit.

Thanks in advance
Tom

1 Like
3

Hi there Tom,

Here is a better version: https://apps.mypurecloud.com/s/#/1/am5w4rvkgba25grtcfy3c5vvd4

Please let me know if you have any further issues!

4

Brilliant! Many thanks, Becky.

5

Due to file size limitations, some images in the PureCloud PDFs referenced above may not display optimally. Here are the links you can use to download higher-resolution files:

6

I have a problem with downloading document Intro to Altocloud - Predictive Engagement in Genesys Cloud

First it was asking me for PureCloud credentials, and then it shows
Access Denied "You do not have permission to view the requested document or the document doesn't exist."

Can you please check it? thanks

7

Sorry about that! I have fixed the permission for that doc - you should be able to access it now.

8

It is OK now.
I was able to access it.
Thanks
RASKO

9

This topic was automatically closed 62 days after the last reply. New replies are no longer allowed.