Dialog engine asia pacific tokyo issue

1

Hello Guys Is there someone who also experiencing the same issue with me seems like i cant access the Dialog engine when i check the site link for Asia Pacific Tokyo https://apps.mypurecloud.jp/dialog-engine.

Please help i need to check and learn how to configure the chat bot.

Thank you

2

There was a deprecation notice here February 22, 2023 - Genesys Cloud Resource Center a few weeks ago. If you want to continue to use bots, please use Dialog Engine Bot Flows that has replaced this About Genesys Dialog Engine Bot Flows - Genesys Cloud Resource Center. You need to activate it in appfoundry here https://appfoundry.genesys.com/filter/genesyscloud/listing/abb6859d-831d-45c6-bc63-53927d5d30cd

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thanks for the info sir

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Hello!

Adding some more info..

For voice bot, use Bot Flow About Genesys Dialog Engine Bot Flows - Genesys Cloud Resource Center
For digital bot, use Digital Bot Flow About Genesys Digital Bot Flows - Genesys Cloud Resource Center

Thanks,
Nicola

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