Hi guys!
I wanto to ask your for help because que want to test the Dialogflow CX integration in our organization.
Dialogflow CX allows to send different responses to the client by the channel. This is a great feature to manage different comunications with the client, but we dont know if this is possible with the Integration for Genesys Cloud.
For example, in a inbound voice flow you can request a parameter, but in a inbound message flow you can send quick replies for the same use case.
Is there a posibility to set the chanel in the Call Dialogflow CX Bot task in Architect?
Regards