Dialogflow CX bot goes to failure path

Genesys Cloud Integrations
1

Hi all,

Whenever I send a message/ voice input to Dialogflow CX bot, it takes into failure path.
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I have received error type as "Internal service error" and error message as "The bot session has failed" in Failure outputs in Genesys Cloud,

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Attached the screenshot for reference, Could you please any one help on this?

2

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