Dialogflow NoMatchError

Genesys Cloud Applications Architect
1

Hi all,

I am currently getting a NoMatchError on Architect when a fallback intent has been triggered 4 times in Dialogflow. Are there any flexibility regarding this counter? For example, changing 4 times to 3 times. Seems like there is no way to change this default behaviour.

Even with the Architect tools, I am unable to preserve the contexts after Dialogflow passes the session to Genesys Cloud. This creates a lot of limitations to the bot design.

2

Hi Steven,

This forum is generally for questions related to the Genesys Cloud platform APIs. You might want to cross-post this forum post in the Genesys Cloud Community forum. Many of our professional services and partners read those posts and might be able to help.

Thanks,
John Carnell
Manager, Developer Engagement

3

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